Utilities

As the result of a devastating wildfire, power to the Jasper townsite went offline on July 24.. 2024. ATCO is unable to identify, house by house, how long power was out..

With Jasper re-entry announced beginning August 16, ATCO crews continue to work as safely and quickly as possible to restore electricity and natural gas service to homes and businesses.

Fire damage to some of ATCO’s infrastructure means that regular natural gas service and electricity to some customers in the region cannot be resumed at this time.

Electricity

ATCO has restored power to most residential customers within the town; however, crews continue to work on restoration activities in commercial and industrial sites in Jasper and surrounding areas. 

Jasper townsite

Homes in the town of Jasper should have electricity. If your home does not:  

  • Check your main electric panel and breaker. A blown fuse or tripped breaker could be the cause. Moving any tripped switches all the way to the ‘off’ position and then to the ‘on’ position can restore power.  

If the above step does not restore power: 

  • Call ATCO’s electric’s 24/7 emergency outage line: 1-800-668-5506, or 
  • Report the outage through the My ATCO Electricity app, or  
  • Fill out the online form on atco.com/wildfires.    

ATCO is cautioning residents to stay clear of any downed power lines, and/or crews working in the area. Downed power lines can be extremely dangerous. Contacting an energized line can seriously injure or kill you. If you see a downed power line, please stay at least 10 metres away, call ATCO’s emergency outage line 1-800-668-5506 and keep everyone safe from the area. 

Edith Lake and surrounding commercial and industrial locations

Power has not been restored to customers on Edith Lake, outlying commercial accommodations and other industrial locations within and outside Jasper. Restoration to the Edith Lake area is expected within the next 14-21 days. Other areas will be sooner or later depending on access and the damage to the area.

Natural gas

Gas has been partially restored in the Municipality of Jasper, and work continues to restore gas to most customers in Jasper. In some of the more severely damaged areas, repairs to infrastructure will be ongoing.

  • When you arrive home, your natural gas meter should have a lock on it. 
  • Please do not remove this lock yourself. 
  • ATCO will remove it when they visit your home or business.

Please refer to ATCO's energization map to know what area has natural gas service. Gas meters have been turned off, and ATCO asks that individuals NOT try to remove locks themselves. Crews will remove them when they visit homes and businesses. If you have not been visited by an ATCO crews within 48 hours of returning home, call 310-5678 or fill out the online form on atco.com/wildfires

Jasper residents can consult ATCO’s Energization Map to see the status of power and natural gas to your home or business. The map will be updated frequently. 

Billing

If you have questions about your bill or utilities account, reach out to your retailer. For a list of all the possible utility retailers in Alberta, please visit the Utilities Consumer Advocate: Retailers and Distributors page.

For other questions or concerns about your electrical or natural gas service, please contact ATCO’s Customer Care Centre.

Water

Boil water advisory

A boil water advisory is currently in effect for certain parts of the Jasper townsite. Areas within the Town of Jasper in which the boil water advisory has been lifted and where the advisory remains in effect are referenced in this map. Details and instructions will be available prior to re-entry on August 16.

Residents and businesses in the Town of Jasper where the boil water advisory has been lifted can return to normal water consumption practices; boiling is no longer required.

AHS Environmental Public Health officers will continue to monitor the situation, including sampling and testing of the drinking water to ensure it is safe for consumption, prior to lifting the advisory for remaining areas within the community.

Residents with health concerns can contact Health Link to speak with a registered nurse 24 hours a day, seven days a week, toll-free at 811.

Telephone and Internet service

There is functional service to telephones.

Rogers is proactively crediting Rogers Internet, home phone and TV services for customers in the town of Jasper who are evacuated due to provincial government orders during the evacuation period.  

To keep impacted Albertans and visitors to the area connected to critical resources and loved ones, Rogers has opened free Rogers WiFi Hotspots access across Alberta and British Columbia, which allows anyone with a device to connect to WiFi when they are in range of one of these spots, regardless of carrier.  For more information on the ways Rogers is supporting customers and communities impacted by wildfires in Jasper, Alberta, visit rogers.com.

Similarly, TELUS technicians continue to work around the clock to maintain critical infrastructure and network connectivity under the most challenging of conditions to ensure Albertans and first responders stay connected. These efforts include ensuring emergency generators are running for cell sites to provide wireless coverage throughout the province. In partnership with Ralcomm Ltd., a portable cell tower was placed outside of Drayton Valley for evacuees and first responders to stay connected. TELUS is also deploying extra network technology to evacuation centres such as Smart Hubs and power banks so everyone can stay connected to their loved ones.

TELUS is notifying impacted TELUS and Koodo residential and business customers via SMS that we are waiving all domestic voice, text and data overage fees, helping them stay connected to loved ones.

To help support its impacted customers, Bell is giving eligible customers an extra 50 GB of mobile data for eligible voice and data smartphone subscribers that can be used between July 26 and August 16. Data will automatically be added, no action is required. To learn more, visit bell.ca.